Thorsten Merkle

Professor and Head of the Expert Group for Hospitality & Service Management at the Zurich University of Applied Sciences

Thorsten Merkle is Professor and Head of the Expert Group for Hospitality & Service Management at the Zurich University of Applied Sciences. His research focuses on food systems innovation, climate-conscious hospitality, as well as Airport Food and Beverage Concessions. He holds a PhD in business and management as well as an MBA and brings two decades of global experience in catering, global events and service excellence. A frequent speaker at international conferences, he advises airport operators and concessionaires on passenger experience, social reputation, and climate-conscious cuisine. (Visp, Switzerland)